Support
Need help with the Gerfera app or your membership? We are here for you.
Contact us
You can also speak to the reception team at your branch.
Common questions
- I forgot my password
- Tap “Forgot password” on the login screen and follow the emailed code. If you have never set a password, your default one is your registered mobile number — the app will then ask you to choose a new one.
- How do I book a class?
- Open the Calendar tab, pick a day, and tap the class you want. Your booking appears immediately and counts against the class capacity.
- How do I renew or change my membership?
- Open Explore → Memberships, choose a plan, and tap Request. Reception will confirm it and issue your invoice.
- How does face entry work?
- Face entry is optional. If you opt in from your profile, your photo is used only to open the gym door. You can remove your face data at any time from Profile → Face recognition → Remove face data.
- How do I delete my account?
- Profile → Delete my account. Door access stops immediately, and you have 30 days to change your mind by simply logging in again. After 30 days your identifying data is permanently erased.
Privacy & terms
Read our Privacy Policy and Terms of Service. To remove your account, see Delete your account.